As part of our efforts aimed at streamlining the logistics chain, we offer comprehensive customs services. Our agents are fully committed to take care of any formalities at the Customs Office related to import, export and transit of goods.

What is a Customs Agency?

A customs agency is a company providing professional services related to representation of entities and individuals importing and exporting goods before the Customs Office.

Building on their expertise in customs regulations, legal requirements and necessary documentation, customs agents handle the payment of customs duties, customs clearance and other activities related to the movement of goods across borders around the world. Thanks to all!


Why use a customs agency?

The key benefits of working with a customs agency include:


fast and professional customs service with no delays
speeding up the completion of formalities – agencies often use accelerated or simplified customs clearance procedures
elimination of the risk of mistakes when faced with complicated formalities
customs agents have specialist knowledge of customs regulations and keep their knowledge up to date given dynamic changes in the applicable regulations
time and money saved, and peace of mind
being able to focus on your core business.
Bial-Mich agencja celna

All formalities in one place. Fast, effective

What is the difference between a customs agency and a Customs Office?

People often confuse customs agencies with customs offices. However, it is important to remember these are separate entities.

A Customs Office is a state institution that represents the interests of the state in customs-related matters. Individuals employed by the Customs Office are primarily customs officers who should not be confused with customs agents.

Customs agencies, on the other hand, are private companies that act as an intermediary between an entrepreneur and the Customs Office. Customs agents represent their clients in customs-related matters, assisting them with all formalities.

How does a customs agency work?

A customs agency deals with all the formal matters that are related to the customs service of import or export and transit of goods. In the case of cargo transport within the European Union, procedures are highly simplified as transportation is carried out within the European Economic Area (EEA). An Intrastat declaration is sufficient. 

However, formalities and procedures related to trade with countries outside the European Union (e.g. China) are complicated and require making customs declarations, holding numerous documents and permits, and the applicable regulations often change.

Customs agencies deal with the circulation of goods from both EU and non-EU countries. Competent agents, who are well versed in customs regulations, make customs declarations on behalf of entrepreneurs, which allows them to avoid mistakes in completing formalities before customs and tax authorities, saving time and stress.

Tasks of the customs agency

The main task of a customs agency is to deal with activities related to customs clearance. Agents make customs declarations for goods crossing the European Union border and for the acquisition of excise goods within the European Union. Moreover, they provide advice, verify documents, calculate all necessary payments and represent the client before the Tax and Customs Office, Border Sanitary Inspection or Agricultural and Food Quality Inspection.

Examples of customs agency tasks include:

  • Declaration for the release for circulation procedure in writing: electronically (AIS system) or in hardcopy (SAD form) – mandatory in the case of imports from outside the EU. It enables legal trade or use of imported goods. The result of the declaration is that the importer receives a PZC document (confirmation of customs declaration) upon the payment of customs duties and taxes.
  • Declaration for the procedure of export of goods from the EU customs territory in electronic form to AES/ECS2 system – mandatory for companies exporting their goods. It allows IE599 message to be received, which is an export confirmation.
  • Issuance of T1, T2 documents, completion and electronic declaration T1 enables legal carriage of imported, non-EU goods from the EU border to the place of final clearance in the country or e.g. to a customs bonded warehouse. T2 documents, on the other hand, are issued for exports and are intended to facilitate the crossing of customs borders during transit between the country of export and the country of destination.
  • Issue of the TIR Carnet.
  • Arrangement of inspections of market regulatory authorities (WIJHARS, SANEPID, PIORIN) – for certain categories of goods (agricultural produce, food products or food contact products), inspections by competent services are necessary before the products are allowed on the market.
  • Issuance of certificates of origin EUR 1, ATR – necessary in case of exports to countries with which the EU has signed free trade agreements (e.g. Ukraine, Switzerland, Norway, Serbia). However, trade with Turkey requires an ATR certificate in addition to EUR 1.
  • CMR preparation, printouts.
  • Submission of applications and appeals.

We are AEO certified

An AEO (Authorised Economic Operator) certificate is a permit issued by the Customs Service. In Poland, it is known as “Certyfikat Upoważnionego Przedsiębiorcy”. Obtaining such a certificate ensures the safety and security of trade. With this certification, our agency takes over certain responsibilities related to customs operations.
The AEO certificate is valid throughout the European Union and is recognised by all member country customs authorities. This means that an entrepreneur who obtained this certificate is given priority by customs as a reliable company.


Certification translates into increased trade security and tangible benefits:

  • priority handling of applications and customs declarations;
  • special service areas;
  • dedicated lanes;
  • fewer physical and document inspections.

Using our services is very simple. Your first step to cooperate with a customs agency is to sign appropriate documents. Indirect authorisations are most commonly used for the so-called simplified procedure. In other situations, a direct authorisation is generally granted. The next step involved electronic registration of the authorisation received from the company requesting the service. And we are ready for cooperation!

Grow your business with us!

Do you want to know more? Request a quote. We will prepare the best offer to fit your transport needs.


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